FAQ

FAQs

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Do you do both outdoor and indoor events?
What areas do you deliver to?
Do you have public liability insurance?
Is your equipment clean?
What time do you deliver and collect the soft play/castles?
When do you require the payment or a deposit?
Do you have a cancellation or refund policy?
Is everyone associated with your company CRB checked?

Self Collection explained

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  • Should I choose self collection?

    It is a good way of saving money if you have a large car and are prepared to collect the equipment yourself.

  • Where do I collect it from?

    Our Packages are kept in a Self Storage Unit in Welwyn Garden City near to the train station.

  • How does it work?

    You simply book your package online and we will prepare it ready for you to collect.  If it is booked out the day before we will let you know when it will be ready for you to collect.  If it is booked out the following day we will let you know what time it needs to be back by.

    Booked out the day before = collection available the evening before from 8pm.

 

  • When can I collect my package?

    Booked out the day before = collection available the evening before your booking date from 7:30pm. Not booked out the day before = collection available that afternoon.. we will let you know what time from, most likely from 1pm.

  • When do I have to return my package?

    Booked out the following day = we will let you know this and ask that it is returned by 7pm to allow us to check and prepare it for the next customer.

    Not booked out the following day = we will let you know that we are not in a rush to get it back and you can return it at your convenience that evening or the following morning.  As the self storage facility is accessible 24hrs then you can do it at a time that suits you.

  • Do I have to meet someone to collect?

    No, you will be emailed and text with the instructions and code to enter the storage centre.  It is a straight forward process and your items will be in one place making it easy to collect.  There are trolleys and a loading bay for your car.

  • Can I pay cash on the day?

    No.  If you have placed a 20% deposit on your package then you will be required to pay the balance prior to being sent the access codes for the storage centre.  As you will not meet our staff there is no facility to pay cash on the day.

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